Management Intent
Operational change is more than automation/LEAN. Operational objectives are taught through Cost, Client, and Control across the PROFIT domains: Process, Risk, Operations, Finance, IT, Talent.
Objective
Cost
Efficiency, effort, HR/infra cost, utilization, total cost.Objective
Client
Cycle time, FTR, critical path, bottlenecks, service experience.Objective
Control
LOD, efficacy, control effort, and control rework.Issues & Insights (Metrics)
Inputs
Actions / Levers
Guided examples